Terms & Conditions

INTRODUCTION

Welcome to the Black Skin Directory website.

The use of this website is subject to the following terms of use: -

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Black Skin Directory’s relationship with you in relation to this website. Please read these carefully before placing any order on www.blackskindirectory.com. If you disagree with any part of these terms and conditions, please do not use our website.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

The term ‘Black Skin Directory’ or ‘Us’ or ‘We’ or ‘Our’ refers to the owner of the website Black Skin Directory, whose registered office is available on request. The term ‘You’ refers to the user or viewer of our website. ‘Goods’ or ‘Products’ are those items which are displayed for sale on the Website.

The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction. In using our website you agree to submit to these laws. We reserve the right change our terms and conditions without prior notice and would encourage you to review them as necessary. Changes are effective immediately on publication on this website. This does not affect your non-excludable statutory rights.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

AVAILABILITY & USE OF WEBSITE

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We will endeavour to make www.blackskindirectory.com available but cannot guarantee that it will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.

Access to www.blackskindirectory.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

ORDERS & PAYMENTS

We will confirm acceptance to you electronically to the e-mail address you have given us on ordering.

Payment can be made by any of the following methods: Visa, MasterCard, Maestro, American Express and PayPal.

Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Black Skin Directory, we will not be liable for any delay or non-delivery of merchandise.

Please note that we retain the legal ownership of all goods until full payment has been made by you and received by us.

Legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you.

Black Skin Directory reserve the right to cancel any order at any time providing no payment has been taken.

Please note that all products available on our website are for personal use only. You may not sell or resell any of the products.

We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.

SHIPPING & DELIVERY

We deliver to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland. We do not deliver to PO Box numbers or Freight Forwarding Companies and we do not deliver to the United States.

We aim to ship your order within 2 - 4 working days of it being placed, via Royal Mail/delivery service permitting. Orders within the UK are sent via Royal Mail. We offer tracked and untracked delivery and will deliver according to your preference.

We do not take responsibility for items that are lost or stolen in transit. Please select the tracked and signed for option if your package is likely to be kept in an unsafe location, or if you are not around to collect.

We do not deliver to post boxes. Please allow a further 1-2 working days for AB postcodes, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland.

Overseas Deliveries overseas will also be sent by tracked mail and may be subject to a higher cost depending on weight. You may be asked to pay import duties in your country of residence.

As some orders may weigh more than the standard shipping permits the cost maybe higher. If this is the case we will advise you before sending.

CUSTOM CHARGES

If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by Customs entry procedures.

ACCEPTANCE OF GOODS

We endeavour to fulfil your order as placed and all goods are checked before shipping.

Please inspect your products upon receipt and check that everything specified on the delivery note is included.

You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem.

You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy.

If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

COMPLAINTS & QUERIES

Should you have a query or in the unlikely event of you making a complaint, please contact our Customer Services via email: info@blackskindirectory.com

RETURNS, REFUNDS & CANCELLATIONS

Our aim is to delight you with every order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within seven working days beginning with the day following the day of delivery to you, by emailing info@blackskindirectory.com Please provide full details of the customer order number and the goods which are being returned.

You have the right to return faulty products provided you inform us within a reasonable time. If the products are faulty you must let us know as soon as possible and within seven days of discovering the fault. If the fault is reasonably apparent on delivery you will not have a right to return the products if you do not inform us within seven days of delivery.

On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned as soon as possible.

Refunds are issued through the original method used for payment that was used to purchase the goods.

We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.

To improve our service, please let us know the reason for returning any goods.

We cannot be held responsible for returned goods that do not reach our Returns Department, so we strongly suggest you return goods using a trackable delivery service.

Only products purchased on www.blackskindirectory.com can be returned to Black Skin Directory for a refund or an exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.

CANCELLATION RIGHTS

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see section above. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at info@blackskindirectory.com

Where You Do Not Have a Right to Cancel

Where goods are bespoke or made to order, or have been personalised to your requirements or if the goods are perishable or have a hygiene element then you will not be entitled to cancel the contract unless the goods are defective.

Your right is to cancel your entire order in the case of goods which are not faulty and we reserve the right to refuse partial cancellations or returns for goods which are not faulty.

Your statutory rights are not affected.

FORCE MAJEURE

If Black Skin Directory is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, Black Skin Directory will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

PRODUCT GUARANTEE

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

MEDICAL CAUTION & LIABILITY

Any information provided on this website including information related to skincare, wellbeing and health is provided in good faith and should not be taken as being prescriptive. Black Skin Directory will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs, patch testing and avoiding products that include ingredients you are intolerant, sensitive or may react to.

DISCLAIMER & LIMITATIONS OF LIABILITY

To the fullest extent permitted by law and save as provided above, neither Black Skin Directory, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Black Skin Directory or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Black Skin Directory and any other associated company of Black Skin Directory as if references to Black Skin Directory included references to each such associated company.

While Black Skin Directory uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Black Skin Directory will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Black Skin Directory takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Black Skin Directory will not be responsible nor liable for your use of any other websites which you may access via links within this website. Black Skin Directory does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Black Skin Directory.

The entire liability of Black Skin Directory under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Black Skin Directory will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Black Skin Directory may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Black Skin Directory.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

USER FEEDBACK

You agree that all ideas, thoughts, queries, comments, suggestions or other information that you provide to Black Skin Directory regarding the site or products and services provided on the site shall be the property of Black Skin Directory and may be used by Black Skin Directory on a non-confidential and unrestricted basis, without compensation to you. You hereby grant Black Skin Directory a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology, either alone or as part of other works.

COPYRIGHT & TRADEMARKS

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. ALL RIGHTS RESERVED.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

EXTERNAL LINKS

From time to time, this website may also include links to other websites of interest. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or have any affiliations with them. We have no responsibility for the content of the linked website(s).

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.